Returns & refunds
How to reach us if there is a problem with your order.
Last updated: 6 November 2026
1. Food product returns
For food hygiene and safety reasons, we may be unable to accept returns of correctly supplied food packs simply because a customer has changed their mind, particularly after a pack has been opened. This does not limit your rights under applicable Indian consumer law.
2. Damaged, incorrect or defective products
If you receive a damaged, incorrect, defective or otherwise non-conforming product, contact us as soon as possible, preferably within 48 hours of delivery. Please include your order details, a description of the issue and clear photographs of the outer parcel and product if available. We will review the concern and offer an appropriate resolution, such as a replacement or refund, as required by applicable law.
3. Missing items
If any confirmed item is missing, please contact us with your order details so we can check the shipment and resolve the issue.
4. Refund processing
When a refund is approved, we will explain the method and expected processing time directly to you. Processing times can depend on the payment method and payment provider.
5. Contact
For help with an order, message us on WhatsApp. Please keep the product and packaging until we have reviewed your request, where safe and practical.